Frequently asked questions

Corely is a marketplace platform that helps customers request home service work and helps independent service professionals receive requests, send quotes, manage jobs, and get paid.

Corely is starting with a focused launch area and will expand over time. Availability may depend on location, service category, and provider coverage.

No. Pros on Corely are independent businesses or independent service professionals. Corely provides the platform, but pros remain independent entities.

Corely Connect is the customer app for requesting home service jobs, coordinating quotes, tracking job status, and managing service work through Corely.

Yes. Corely Connect is free to download and use. A platform fee may apply only to completed jobs.

Yes. New customers can get $5 off their first completed Corely job of $50 or more.

A 5% platform fee applies only to completed jobs.

Corely Pro is the professional side of the Corely marketplace. It helps service professionals receive requests, send quotes and invoices, manage work, communicate with customers, and track payouts.

Corely Pro is $14.99 per user per month after a 30-day free trial.

Yes. Corely Pro includes a 30-day free trial for new subscribers.

Yes. Corely Pro is designed to help pros send quotes and invoices as part of the marketplace workflow.

Yes. Pros can create a customer-facing profile to help customers understand their business and services.

Yes. Corely is designed to handle customer payments and provider payouts through the platform.

Corely's current marketplace direction uses a managed payment and payout flow, so pros do not directly manage a separate Stripe dashboard for Corely payouts unless otherwise required.

Standard payouts are estimated in 3-7 business days when available. First payouts, reviewed accounts, bank issues, holidays, weekends, disputes, or verification checks may take longer.

Payouts may be delayed because of verification, fraud review, disputes, chargebacks, bank issues, holidays, weekends, or account restrictions.

Corely Pro subscriptions may be managed through the App Store where applicable.

Yes. Subscription cancellation depends on where the subscription was started. If started through the App Store, cancellation is managed through Apple subscription settings.

Users can request account deletion through the account deletion page or available in-app account settings when supported.

Corely uses third-party payment infrastructure and platform controls to help handle payments securely. Corely does not ask users to send payment details through text messages or informal channels.

Refunds, disputes, chargebacks, and adjustments are handled according to Corely's terms and applicable payment policies.